Measure Employee
Satisfaction.
Understand What Drives It.
Sapience examines how satisfied your employees are, what drives their views and where opinions differ across teams, sites and grades. Our employee satisfaction research brings an independent survey, employee conversations and your own HR data into one picture. Across the UAE and GCC, the findings show what keeps people with you, what pushes them away and what to act on first.
Discuss Employee Satisfaction ResearchAsk independently.
Listen closely.
An employee satisfaction study works best when staff can speak freely and the results are read against hard data. We start with the information you already hold, then hear from employees and managers through a neutral third party.
Workforce Data Review
Desk research reviews your HR records, such as turnover, absence, exit reasons and tenure, along with your policies and benefits. This sets the baseline for employee satisfaction analysis before any employee is surveyed.
Employee Satisfaction Survey
An employee satisfaction survey, online (CAWI) or face-to-face (CAPI), asks your staff to rate the factors that shape their experience of work, including pay, management, development, workload and culture. Responses are anonymous and reported only in groups, so employees can answer honestly.
Employee Interviews & Focus Groups
In-depth interviews and small group discussions explain the reasons behind the scores. They are held in Arabic and English, with line managers as well as staff.
Satisfaction Benchmarking & Tracking
Results are compared across departments, locations and, where data allows, against other employers. The survey can be repeated at intervals to show whether actions are working.
What Measuring Employee
Satisfaction Tells You
Employee Satisfaction Levels
We show how satisfied your people are overall and how employee satisfaction varies by team, location, grade, nationality and tenure.
What Drives Satisfaction
We identify which factors matter most to employees and which have the strongest effect on how they rate their employer.
Honest Employee Feedback
Measuring employee satisfaction through an independent party encourages candid answers that staff may not give in internal surveys or to their managers.
Retention & Attrition Risk
We show where dissatisfaction is concentrated and which groups are most likely to leave, so you can act before resignations rise.
Manager & Team Differences
Findings highlight where line management, workload or working conditions differ between teams, so problems are located and not guessed at.
Boosting Employee Satisfaction
To boost employee satisfaction, you need to know which changes will matter most. We rank issues by their impact on satisfaction and by how much effort they need.
Satisfaction Over Time
Repeat measurement shows whether satisfaction is improving after you act, and where it still lags.
Satisfaction measured.
Priorities clear.
We turn survey results, interviews and HR data into a clear view of how your employees feel and what to do next, for HR, leadership and department heads.
Employee Satisfaction Scorecard
Overall and factor-level scores, broken down by department, location, grade and other groups you choose.
Satisfaction Driver Analysis
The core output of an employee satisfaction research study. It ranks the factors with the greatest influence on satisfaction and shows where you are strong or weak on each.
Retention Risk Report
The groups and issues most linked to low satisfaction and intent to leave, with the evidence behind each finding.
Improvement Action Plan
Recommendations ranked by impact and ease of delivery, tied to the findings, with suggested measures to track progress.
Hear Your People Without the Internal Filter
Employees speak more openly to an outside party, which is why employee satisfaction survey research is best run independently. Sapience combines survey, interviews and HR data review, and one team manages the work from design through to reporting. Experience across the UAE, Saudi Arabia and the wider GCC lets us build samples that reflect the nationalities, ages, job levels and languages of your workforce, from office staff to frontline teams. We protect individual anonymity throughout and report results only for groups large enough to keep answers confidential.
How satisfied are your employees?
Tell us about your workforce, your current concerns and the decisions ahead, and we will recommend how to approach it.
Discuss Your Workforce