Call Center

Our Call Center

Enabled Customer Interaction Facility

Our call center delivers a range of solutions designed to meet the needs of modern businesses, including the following:

  • Market Research
  • Lead Generation
  • Inbound Helpdesk
  • Outbound Telesales

Connect With Customers

Our call center services enable clients to connect with the consumers and talking to them. Thus acquiring feedback regarding aspects they appreciate from the service or product they provide and the aspects that require further improvement. We help businesses discover new opportunities through the professional interpretation and analysis of customer interactions.

Full Transparency, Ubiquitous Technology, and Flexible Pricing

  • Covering EMEA and North Africa
  • Respondent database in thousands and segmented by demographic profile
  • All operators are university graduate
  • Multilingual operators (Arabic, English, French, Spanish, German, and Italian)
  • An advanced system with 100% recording of all interviews
  • Live monitoring of interviews by the client from anywhere in the world with interactive features

Call Agents

Markets Covered

Supervisors

Quality Controllers

The strength of our call center lies not only in the technology we use but also in our educated and multi-lingual team. We bring to the table years of experience in setting up and operating contact centers. We have also invested in a team, which provides flexibility in the design and implementation of projects. As a result, we offer competitive pricing.

Competitive Advantage for Companies

It is vital for businesses to have a call center that can assist customers and collect feedback simultaneously including small and medium-sized companies who might have limited resources or the capability to facilitate an in-house team of customer assistance personnel.

Sapience empowers businesses with call center capabilities, without having an entire team on the payroll, working through optimized outsourcing services.